Customer Success & Implementation Manager, Telematics

About Trio Mobil

Trio Mobil is a technology company dedicated to preventing accidents and improving efficiency in industrial operations with the mission of helping every employee return home safely. As a pioneer in AI and IoT-based Industrial Safety Solutions, Trio Mobil delivers innovative technologies for real-time risk detection and proactive safety management, enabling safer and smarter workplaces.

Founded in 2011, Trio Mobil supports the digital transformation of businesses across industries through a broad technology portfolio spanning Telematics, Fleet Management, and Industrial IoT & Safety Solutions.

Our Telematics and Fleet Management solutions transform real-time data from connected vehicles and devices into actionable insights, enabling businesses to manage their fleets more efficiently, optimize operational costs, and gain greater visibility into field operations.

Our Industrial IoT & Safety solutions leverage artificial intelligence, video analytics, and high-precision positioning technologies to identify risks in industrial environments in real time, help prevent accidents, and create safer workplaces.

Today, with more than 1 million connected devices, Trio Mobil operates across 65 countries on five continents, serving tens of thousands of enterprise customers. In addition to its U.S.-headquartered global organization, Trio Mobil operates through regional offices in Türkiye and Europe, supported by distributors, a strong partner ecosystem, and an extensive after-sales support network across Europe, MEA, and APAC.

With more than 250 employees, including over 60 R&D engineers, Trio Mobil develops its technologies and intellectual property in-house, delivering innovative, scalable, and reliable solutions to customers worldwide.

Role Summary

Trio Mobil is looking for a strategic, customer-focused Customer Success & Implementation Manager to own the end-to-end customer journey across national and international enterprise accounts within our growing Telematics business.

This is a dual-discipline role combining Customer Success and end-to-end Implementation Management. You will engage with customers from the demo stage, take ownership of implementation following order confirmation, and coordinate complex, multi-stakeholder projects through planning, rollout, technical validation, customer acceptance, and successful handover. Beyond implementation, you will drive adoption, customer satisfaction, value realization, retention, renewals, and expansion.

You will act as a trusted advisor to customer stakeholders and executives, connecting successful delivery and product adoption to measurable business outcomes. Working closely with Sales, Presales, Technical Support, Engineering, Product, and Operations, you will ensure customers achieve long-term value while leveraging AI-powered tools and automation to improve customer health monitoring, planning, reporting, and overall execution.

Who You'll Be Working With

You will report to the GM, Telematics Unit.

What You'll Do

• Own the customer relationship and journey end-to-end, from implementation through long-term success, acting as a strategic partner and trusted advisor across multiple national and international enterprise accounts.

• Engage from the demo stage of the sales process to align customer expectations, solution scope, technical requirements, and success criteria; take end-to-end ownership of the implementation following order confirmation.

• Own the integrated project plan, delivery timelines, milestones, responsibilities, and documentation; coordinate configuration, device supply and logistics, field operations, rollout, and technical validation through final delivery.

• Track project progress, scope, deliverables, dependencies, and change requests; lead status meetings, maintain clear action tracking, and provide timely and transparent reporting to customers and internal leadership.

• Coordinate technical testing, customer acceptance, user training, required approvals, open actions, and formal project closure in close collaboration with the Presales team and other relevant functions.

• Work cross-functionally with Sales, Presales, Technical Support, Engineering, Product, and Operations to resolve dependencies and blockers, proactively identify risks, and escalate critical issues with clear impact assessments and recommended actions.

• Develop and execute strategic Success Plans, using AI-powered Customer Success tools to monitor customer health, adoption, satisfaction, and value realization, and proactively identify opportunities to create additional customer value.

• Lead executive Quarterly Business Reviews (QBRs), define progression plans, and maintain regular engagement with key customer stakeholders and decision-makers.

• Partner with Sales on account strategies, renewals, expansion, and upselling opportunities, ensuring commercial conversations are supported by demonstrated customer value.

• Continuously improve implementation and Customer Success processes through automation, AI-assisted workflows, and AI-agent-supported research, planning, and reporting, validating outputs with sound business judgment.

• Bachelor's degree in Business, Engineering, Industrial Engineering, Information Systems, or a related field.

• 7+ years of experience across Customer Success, Implementation, Project Management, Strategic Account Management, or Enterprise Account Management, with a strong track record in customer-facing B2B technology environments.

• Proven experience managing end-to-end implementations or digital transformation projects, from requirements and planning through rollout, customer acceptance, and post-implementation adoption.

• Strong experience managing national and international enterprise customers, with willingness to travel when required.

• Strong project and stakeholder management skills, with the organizational rigor to manage scope, timelines, dependencies, risks, and multiple concurrent customer projects.

• Ability to work effectively across commercial and technical teams, including Sales, Presales, Engineering, Technical Support, Product, and Operations.

• Commercial mindset, with experience supporting customer adoption, retention, renewals, expansion, and long-term value realization.

• Strong executive presence, with the ability to influence senior stakeholders, lead executive business reviews, and translate customer needs and project outcomes into clear business priorities.

• Strong analytical, problem-solving, presentation, and communication skills.

• Growth mindset, curiosity, and adaptability, with a genuine interest in leveraging AI, automation, and emerging technologies to improve Customer Success and implementation processes.

• Experience in Fleet Management, Telematics, Automotive, Industrial IoT, Industrial Safety, SaaS, FMCG, Manufacturing, or other technology-driven B2B environments is highly preferred.

Nice to Have

• Knowledge of telematics, connected vehicle technologies, IoT, or fleet management solutions.

• Experience managing implementations involving a combination of software, hardware, device deployment, logistics, and field operations.

• Experience with CRM and Customer Success platforms such as Salesforce, HubSpot, or similar.

• Familiarity with project management methodologies and frameworks such as Agile, Scrum, PMP, or PRINCE2.

• Fluent English, with strong written and verbal communication.

Information Regarding the Protection of Personal Data (KVKK)

Within the scope of your application, the personal data you provide to us will be processed solely for the purpose of evaluating your application and managing the recruitment process, in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”). Your personal data will be protected with appropriate security measures. By submitting your application, you are deemed to have consented to the processing of your personal data within this scope.

Equality, Diversity & Inclusion

At Trio Mobil, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from all qualified candidates regardless of race, ethnicity, nationality, gender identity, sexual orientation, disability, age, religion, or any other protected characteristic. We believe that different perspectives drive innovation, strengthen our culture, and help us create safer and smarter workplaces for everyone. If you require any adjustments during the recruitment process, please let us know and we will be happy to support you.